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problems connecting to capital one
i can't seem to link my capital one account to mint. I have even changed my user id and password at capital one and then tried at mint again, but no luck.
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Tell me when someone solves it.
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The more people who report this problem, the more it gets noticed.
The company has a solution in progress.
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Inappropriate?I have a Capital One Checking account and credit card with the same log in and password and for some reason i can not load my checking account?
1 person says
this solves the problem
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Hi Petervill- it appears that you were able to successfully add your Capital One Bank checking account and it is currently refreshing fine. Please let me know, by a reply below, if you still need assistance with this account. Thank you. -
Inappropriate?Transactions are missing from my capital one credit card. Also, it was only able to retrieve around 25-30 days of transactions. I would expect it to get much more than this?
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Hello progressiveae - Mint will generally only grab about 30 days of data leading up to the date you created your account. In some cases it’s 60 and some cases 90, depending on the financial institution site. If you recently created your account on Mint, you will generally not be able to see everything that you have on file with your bank. Please do not file a "missing transactions" report if this is the case. Thanks!
If transactions are missing, please send the following information to feedback@mint.com.
Reminder: Mint employees will never ask for the username and password for any of your banking or credit card accounts. Please do not provide this information in your email.
a) The email address you use for Mint.com.
b) The bank in question (also, if applicable, the name of the branded card, such as a CHASE Mileage Plus Visa), as well as the account type (checking/savings, credit card, loan, etc.).
c) The dates of the transactions that are missing.
d) A screenshot of the Transactions page in Mint (around the dates of the missing transactions) for this account.
e) A screenshot of the statement showing the transactions with your bank (you can blank out information you don't want us to see; we just need the transactions).
Regards,
Divine -
Inappropriate?I have contacted mint, i am unable to connect my basic capitalone checking account to the website. This seems like it would be basic standard procedure. Maybe the CEO should have done a better job of thinking about this issue!
I am very excited to use the software , but have had no luck, and can find no answeres
I’m frustrated
2 people say
this solves the problem
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Hi Carlosja- we can see in our database that you were able to successfully add Capital One Savings Products account and it is currently refreshing fine. Please let us know, by a reply below, if you still need assistance with this account. Thank you.
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Inappropriate?I have a capitol one auto loan and I can not get the account connected
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this solves the problem
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Hi romantal - Can you please try to add this "Capital One Auto Finance (AKA PeopleFirst)" account option for your Capital One Auto Loan account? Kindly let us know what happen.
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This reply was removed on 02/23/10.
see the change log -
This reply was removed on 02/23/10.
see the change log -
Inappropriate?My wife and I have a capital one credit card. I've had both on Mint for more than a year (on the same account). A week ago my capital one credit card stopped updating, but hers updates just fine. The error message is "Temporary Issue" I went and logged in with my username and password on capital one's official website and everything worked fine. I double and triple checked that my username/pass is correct on Mint. I don't want to try to delete the account and add it again, because i do not want to lose the history of transactions. I hope someone can give us some answers. Thank you in advance
I’m sad
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Hello ladiciuus - it appears that both of your Capital One Bank credit card accounts are currently refreshing fine. Please let us know, by a reply below, if you still need assistance with these accounts. Thank you.
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Inappropriate?I deleted my wifes cap one account since hers was not updating, mine seems to be updating fine - maybe the updates are competing and one is failing?1 Comment Add a comment
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Hello peplavine - it appears that both of your Capital One Bank credit card accounts are currently refreshing fine. Please let us know, by a reply below, if you still need assistance with these accounts. Have a great day! :)
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Inappropriate?Same problem here . I think capital one added security questions. Does mint need to update its Capital One credentials info to include security questions now? Please fix.
I’m frustrated
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I have had the same problem but if you click on your bank's name instead of typing it in the blank space it may work. When I did that several old accounts were brought up. When I clicked on the correct account I was sent to the Capital One security question. Once I filled that in I went straight to my Capital One acct.
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This comment was removed on 07/11/10.
see the change log -
Hello oxfordoak - it appears that your Capital One Bank checking accounts are refreshing fine since 12:06PM Wed, Jun 02, 2010. Please let us know, by a reply below, if you still need assistance with these accounts. Have a great day! :)
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Hello wsheng - it appears that your Capital One credit card account is refreshing fine since 2:01PM Sun, Jun 27, 2010. Please let us know, by a reply below, if you still need assistance with these accounts. Enjoy using Mint! :)
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Inappropriate?I finally ended up deleting my two Capital One accounts from Mint, losing the history, then re-adding them. That worked for a day. Now they are broken again - failed to update.
I’m frustrated
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Hi gedbert- it appears that your Capital One credit card accounts are currently updating fine. Please let us know, by a reply below, if you still need assistance with these accounts. Enjoy using Mint! :)
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Inappropriate?new capital one basic checking account. I can sign in on there website just fine. so what is wrong with Mint
I’m mad
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Hi tecknodragon - For the last attempt, can you please delete and re-add the "Capital One" account to your Mint profile. Make sure you set up same set of login credentials you have on your bank site and on Mint.com site. It should be in the same exact order. Some customers were able to fix the problem by doing so.
Now, after this attempt and you are still unsuccessful in adding your account, please do not delete or remove them from Mint. You will need to leave the account attached, even with an error message, for us to file a bug with our internal team.
Kindly let us know what happen. :) -
Inappropriate?My capitalone account hasn't updated in a week. I also verified that my username/password are correct, and I haven't seen any new security questions or alerts that I needed to clear up on their site.
I’m frustrated
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Hi golden_eternity - We have escalated your issue to our data engineers. Our apologies for the frustration this is causing. At the moment we're unable to give you an ETA on the fix but we will notify you when we have an update to share.
We appreciate your patience as we worked to resolve this issue. -
This reply was removed on 07/11/10.
see the change log -
Inappropriate?I have a Capital One Loan and Credit Card with same login info. CC updates fine but loan account stopped updating 4 days ago.2 Comments Add a comment
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CapitalOne load worked fine from December until about a month or so ago. Now it fails in Mint.com. Their tech support has been unable to figure out why... Guess they don't read these posts to see that everyone is having the same problems? Probably just the fact that it is such a small bank - CapitalOne. I'm sure NOBODY has heard of them...
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Hi Jcornell- it appears that your Capital One loan account is currently updating fine. Please let us know, by a reply below, if you still need assistance with these accounts. Enjoy using Mint! :)
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Hello mjregert - it appears that both of your Capital One credit card and checking accounts are currently refreshing fine. Please let us know, by a reply below, if you still need assistance with these accounts. Have a great day! :)
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Had a typo in my original post. CapitalOne LOAN fails. Been emailing tech support back and forth. No, adding in personal loan as an auto loan, or a mortgage loan as suggested by your support does not work. Loan used to work, no longer works.
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Inappropriate?I was able to make this work by selecting "Capital One Auto Finance (AKA PeopleFirst)."
I'm not sure why this works, because it's not an auto loan, and I've never heard of PeopleFirst. But it's working perfectly now.
I’m relieved
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This finally worked for me as well. AutoLoan?!? Hmm... Now Mint.com fails on Sams Club and keeps forcing me to log into Sams Club and change my password... third password this weekend... Really? Mint.com was nice before, but I'm thinking of moving to Thrive...
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Inappropriate?I cannot add my Capital One checking account. I enter my login and answer the security question, but it keeps saying temporary issue connecting. I have attempted several times.
I’m a tad frustrated
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This solves the problem
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Nevermind, I'm connected now
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Nevermind, I'm connected now
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