Official Responses
  • Aysa EMPLOYEE
    happy
    Demote
    Remove
    Aysa (Official Rep) June 10, 2010 07:05
    To our valued users,

    My apologies. What I really wanted to say is that you can disable the MFA security only if you feel confident while we are doing our best to resolve the issue. The message though came off bad is an honest mistake. Please allow me to rephrase and elaborate what I previously said.

    Currently, Mint will not be able to link to E*Trade accounts with RSA Tokens. If the RSA is disabled, that is the only way the user gets to add the account to Mint successfully. However, it is the user's choice if he wants it deactivated. Of course, beware of the possibility of security breach.

    What other users do is they disable the MFA security only at the time they add the account to Mint and every time they want to update the account within Mint. Once account is added and account balance and transactions are updated in Mint, they go back to their online banking to re-enable the security.

    Here's the step-by-step workaround:

    1. Disable enhanced MFA security from the online banking site.
    2. Log in to Mint.com to add the account or manually update it. To update the account, hit "Fix It", then re-enter the correct credentials. This will force the system to connect to the account.
    3. After successful authentication and update, go back to the online banking site to re-enable the the enhanced MFA security.

    While the MFA security remains enabled, the account in Mint will be in error state. Although this is laborious, others do this to be able to add or manually update their accounts so they can continually see the whole picture of their finances in Mint.

    Again, my apologies.
  • Aysa EMPLOYEE
    sad I’m sad
    Demote
    Remove
    Aysa (Official Rep) June 09, 2010 11:16
    Hi Minters,

    We would like to advise that as of the moment, Mint cannot support accounts with RSA Token.

    If you can disable this enhanced security from your account, we suggest you do so. This way, you will be able to add it to Mint.

    We are still looking into developing support for this form of enhanced Multi Factor authentication security.

    We do apologize for the inconvenience. Good day!