Optum Health Bank HSA account won't update

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My OptumHealth bank account won't update. My credentials are correct and I can access my account directly from the bank website. Please look into why I can't update this account and give me some advice on how to fix it if there is something on my end that is wrong.

Thank you.

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grunt January 02, 2012 20:37

I think I figured it out. Go to the link below and enter your account number at Optum Health Bank and then your password. If you can login to your account then go back to Mint.com and re-enter credentials as your account number and password. Completely disregard the new login information we all signed up on the new site for these purposes. SImply use your account number of OptumBank as your login id. This resolved the issue for me. (I suspect that this may change as Optum Bank makes more complete transition to its new systems but for now this works for me)

https://secure.optumhealthbank.com/PB...

Good Luck!

Mark Jones

EMPLOYEE

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Charmane (Official Rep) July 31, 2011 08:44

Hello Drob628,

Thank you for taking the time to report this problem.

Please try to fix your account by updating your login credentials in Mint. Generally, most of the problems reported were due to security mismatched. To solve this issue, just make sure to have same set of security log in credentials like what you have on your bank site.

Now, after this attempt and you are still unsuccessful in adding your account, please just keep it attached to Mint and contact us again so we may file a bug. we’d like to ask that you complete the Contact Mint form, so we can work with you directly to resolve your issue.

You can find the form here: https://www.mint.com/help/#contact-form

Our support team would be happy to help you with your problems in a personal email conversation.

Thanks in advance!

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- cekochan November 28, 2011 01:00
  
  Any word on this yet?
  
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- rness024 January 27, 2012 21:07
  
  Up until a few weeks ago, my optum health account was updating but it's not updating anymore. I'm also sure that my credentials are correct. I appreciate the help
  
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Hello Drob628, Thank you for taking the time to report this problem. Please try to fix your account by updating your login credentials in Mint. Generally, most of the problems reported were due to security mismatched. To solve this issue, just make sure to have same set of security log in credentials like what you have on your bank site. Now, after this attempt and you are still unsuccessful in adding your account, please just keep it attached to Mint and contact us again so we may file a bug. we’d like to ask that you complete the Contact Mint form, so we can work with you directly to resolve your issue. You can find the form here: https://www.mint.com/help/#contact-form Our support team would be happy to help you with your problems in a personal email conversation. Thanks in advance!

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ashutoshmjain November 07, 2011 00:38

I am facing the same problem and I think the reason is Optum health bank has made significant changes to their website. Its now optumhealthfinancials.com and there is a secured log in . I had to re-register at their website. I plugged in new creds but Mint is still not pulling the data

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I am facing the same problem and I think the reason is Optum health bank has made significant changes to their website. Its now optumhealthfinancials.com and there is a secured log in . I had to re-register at their website. I plugged in new creds but Mint is still not pulling the data

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jemwel99 November 14, 2011 13:56

I agree with ashutoshmjain. I had to re-register on the new OptumHealth website. Mint needs to update their protocols for Optum.

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I agree with ashutoshmjain. I had to re-register on the new OptumHealth website. Mint needs to update their protocols for Optum.

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tisconie November 16, 2011 20:37

Same problem here.

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Same problem here.

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Bizzy34 November 17, 2011 16:54

Same issue here.

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Same issue here.

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davids722 November 21, 2011 15:36

Same issue.

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Same issue.

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keericks November 23, 2011 00:46

Same issue here.

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Same issue here.

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csean00 December 02, 2011 19:47

same here.

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same here.

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concentriq December 02, 2011 20:07

same here! its been 5 months since Optum Health has changed their protocol, why hasnt changes been implemented yet?

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same here! its been 5 months since Optum Health has changed their protocol, why hasnt changes been implemented yet?

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mel.hennessey December 06, 2011 02:28

Same here, Optum updated their website sooo long ago. Mint, please catch up!

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Same here, Optum updated their website sooo long ago. Mint, please catch up!

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shaybiz December 06, 2011 04:55

same here...
Charmagne please provide an updated response

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same here... Charmagne please provide an updated response

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BradLucky December 13, 2011 19:09

Ditto.

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Ditto.

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bfoley December 16, 2011 02:37

Same here. The Web site is different, it now goes to optumhealthfinancial.com instead of the old optumhealthbank.com.

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Same here. The Web site is different, it now goes to optumhealthfinancial.com instead of the old optumhealthbank.com.

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parkersb32 December 28, 2011 16:35

same issue here...

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same issue here...

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jross99 January 02, 2012 18:19

very disappointing, Mint.com. Same issue, not resolved.

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very disappointing, Mint.com. Same issue, not resolved.

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kzeller2 January 02, 2012 18:32

Hi all,

Since obviously nobody from mint.com is interested in this thread, I opened a support case using the "contact mint" button on the support front page. While I have not yet received a solution, at least someone from mint.com is emailing me.

Can all of you also go and open one of these support cases? If enough of us take that route, maybe mint.com will get the picture that optumhealth has changed their login and mint is going to have to do something about it.

Thanks and happy new year to you all.

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Hi all, Since obviously nobody from mint.com is interested in this thread, I opened a support case using the "contact mint" button on the support front page. While I have not yet received a solution, at least someone from mint.com is emailing me. Can all of you also go and open one of these support cases? If enough of us take that route, maybe mint.com will get the picture that optumhealth has changed their login and mint is going to have to do something about it. Thanks and happy new year to you all.

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grunt January 02, 2012 20:37

I think I figured it out. Go to the link below and enter your account number at Optum Health Bank and then your password. If you can login to your account then go back to Mint.com and re-enter credentials as your account number and password. Completely disregard the new login information we all signed up on the new site for these purposes. SImply use your account number of OptumBank as your login id. This resolved the issue for me. (I suspect that this may change as Optum Bank makes more complete transition to its new systems but for now this works for me)

https://secure.optumhealthbank.com/PB...

Good Luck!

Mark Jones

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I think I figured it out. Go to the link below and enter your account number at Optum Health Bank and then your password. If you can login to your account then go back to Mint.com and re-enter credentials as your account number and password. Completely disregard the new login information we all signed up on the new site for these purposes. SImply use your account number of OptumBank as your login id. This resolved the issue for me. (I suspect that this may change as Optum Bank makes more complete transition to its new systems but for now this works for me) https://secure.optumhealthbank.com/PBI_PBI1961/Pbi1961.asp?Rt=124384877&LogonBy=connect3&PrmAccess=Account&AFC=00001 Good Luck! Mark Jones

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TKay January 03, 2012 15:56

Thanks Mark! This worked for me too.

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- grunt January 03, 2012 16:01
  
  You're welcome...
  
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Thanks Mark! This worked for me too.

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ddkilzer January 08, 2012 16:30

If you don't have an OptumHealth Bank account (on their old web site), follow the instructions here to create one:

http://satisfaction.mint.com/mint/top...

I had to use these instructions to reset my account at some point as well. Thanks!

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If you don't have an OptumHealth Bank account (on their old web site), follow the instructions here to create one: http://satisfaction.mint.com/mint/topics/no_support_for_single_sign_on_sso_to_optumhealth_bank_optumhealthfinancial_com_through_myuhc_com_for_health_savings_account_hsa I had to use these instructions to reset my account at some point as well. Thanks!

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markivikram February 06, 2012 22:05

I am trying to add optumhealthbank HSA for the first time but cannot do it successfully. Anyone else having the same problem?

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I am trying to add optumhealthbank HSA for the first time but cannot do it successfully. Anyone else having the same problem?

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coult69 February 07, 2012 23:34

I am having the same problem. I know Optum made changes to their site, and I had to re-register, but now I can consistently get into the site directly, but when I try and use the same credentials via Mint, I get an error.

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- smullville March 28, 2012 20:43
  
  me too - I can log in through mint but mint cant log in.
  
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I am having the same problem. I know Optum made changes to their site, and I had to re-register, but now I can consistently get into the site directly, but when I try and use the same credentials via Mint, I get an error.

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kelly.seitz April 03, 2012 22:14

I have this issue as well. I can log in through the website but Mint won't update.

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I have this issue as well. I can log in through the website but Mint won't update.

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