I’m confused

Mint's Zillow app can't find my address!

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Mint's Zillow screen can't find my address, but it shows up fine on Zillow.com.

I've tried adding it in with abbreviations and not. I've also tried it with exactly the same format as appears on Zillow. No luck.

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Stephen_Mann (Director | Customer Advocacy) September 23, 2010 00:38

Howdy Minters,

We're currently investigating why some users are not getting address results in Mint.com but do in fact get results on Zillow. Thanks for your patience while we sort through these reports. We'll reach out to you via email if we need your address to troubleshoot. Thanks for reporting it and sorry for the frustration.

We are in contact with Zillow to solve this.

Regards,
Stephen

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Bill_77 October 14, 2010 18:57

Don't know if others are seeing this too, but I've noticed that my house on Zillow is double listed (probably an agent mistake). So every time I look up my address on Zillow at the top of the map there's a dialog saying...

showing: XYZ
were you looking for: XYZ

I wonder if this is part of the problem with Mint's interface to Zillow? Any other users experiencing this?

I also reported this to Zillow, will update if that solves it. :)

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sjoseph September 22, 2010 22:13

We are trying to track down this problem. Could you send me the address you tried to add to Mint. Thanks

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- mitchrc September 22, 2010 22:16
  
  Can you contact me by email and I'll give you the address.
  
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- mrmike37 September 22, 2010 22:52
  
  Having same problem. E-mail me for my address.
  
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- Microwavable September 22, 2010 22:59
  
  Same here
  
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- dingoeater September 23, 2010 01:31
  
  Same
  
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- mrfixit49 September 23, 2010 03:55
  
  Email me and I'd be happy to share...
  
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- tonylim September 23, 2010 16:58
  
  same problem... email me and i'll send you the address
  
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- professorx September 24, 2010 02:39
  
  email me as well please
  
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- rogressem September 28, 2010 23:00
  
  Same here...not working as of 9/28/10
  
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- ferrarik September 29, 2010 18:33
  
  Same problem here... Works fine on the Zillow website.
  
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- r_dot October 27, 2010 00:01
  
  me too
  
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- hot slice October 31, 2010 21:56
  
  me too!
  
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We are trying to track down this problem. Could you send me the address you tried to add to Mint. Thanks

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JAFO September 22, 2010 22:19

Same here.

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Same here.

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bdpeet September 22, 2010 22:44

I'm also having this problem. I own the home record on Zillow too, so I know it's there.

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I'm also having this problem. I own the home record on Zillow too, so I know it's there.

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mrmike37 September 22, 2010 22:50

I am having this problem, too. sjoseph, please e-mail me for my address. I think it has to do with the fact that I had my address listed before the switch to Zillow. My bet is there is a programmatic check which finds my old address in your database, and it omits that result from the Zillow API results. I did a search of my building, and 14 of 15 units show up (but not mine). Also, when I try to add it manually, it lists all of my loans, but not my mortgage. My guess is that is because it is still listed to my address that was listed pre-Mint/Zillow.

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I am having this problem, too. sjoseph, please e-mail me for my address. I think it has to do with the fact that I had my address listed before the switch to Zillow. My bet is there is a programmatic check which finds my old address in your database, and it omits that result from the Zillow API results. I did a search of my building, and 14 of 15 units show up (but not mine). Also, when I try to add it manually, it lists all of my loans, but not my mortgage. My guess is that is because it is still listed to my address that was listed pre-Mint/Zillow.

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Christ0pher September 22, 2010 23:18

I am suffering from this affliction! Please make it stop too!

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I am suffering from this affliction! Please make it stop too!

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jamesey September 23, 2010 00:29

i have the same issue as mrmike37. my property shows up fine on fidelity's site

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i have the same issue as mrmike37. my property shows up fine on fidelity's site

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Stephen_Mann (Director | Customer Advocacy) September 23, 2010 00:38

Howdy Minters,

We're currently investigating why some users are not getting address results in Mint.com but do in fact get results on Zillow. Thanks for your patience while we sort through these reports. We'll reach out to you via email if we need your address to troubleshoot. Thanks for reporting it and sorry for the frustration.

We are in contact with Zillow to solve this.

Regards,
Stephen

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- danieljdoughty September 26, 2010 00:46
  
  I'm not sure if it's relevant, but I had 2 homes. One got converted and other was deleted when you converted to using zillow.
  
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- liquidst September 27, 2010 20:56
  
  If you need an address, I will gladly provide mine via email.
  
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- mrmike37 October 10, 2010 22:25
  
  Any updates?
  
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- psunuce November 01, 2010 16:12
  
  please email me, and I will provide my address. I am having the same problem with zillow not finding my address in mint, but I can find it online.
  
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- mcavity January 18, 2011 05:33
  
  4 months. still broke. no progress that I can see..
  
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- mcavity January 18, 2011 05:33
  
  4 months. still broke. no progress that I can see..
  
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- mcavity January 18, 2011 05:35
  
  4 months. still broke. no progress that I can see..
  
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- mcavity January 18, 2011 05:35
  
  4 months. still broke. no progress that I can see..
  
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- mcavity January 18, 2011 05:35
  
  4 months. still broke. no progress that I can see..
  
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- mcavity January 18, 2011 05:36
  
  4 months. still broke. no progress that I can see..
  
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- mcavity January 18, 2011 05:37
  
  4 months. still broke. no progress that I can see..
  
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- mcavity January 18, 2011 05:37
  
  4 months. still broke. no progress that I can see..
  
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Howdy Minters, We're currently investigating why some users are not getting address results in Mint.com but do in fact get results on Zillow. Thanks for your patience while we sort through these reports. We'll reach out to you via email if we need your address to troubleshoot. Thanks for reporting it and sorry for the frustration. We are in contact with Zillow to solve this. Regards, Stephen

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cubspsycho85 September 23, 2010 00:52

Same issue here. Please email me for the address so we can get this fixed. Zillow used to work for my address now it's gone and it will not find it properly.

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Same issue here. Please email me for the address so we can get this fixed. Zillow used to work for my address now it's gone and it will not find it properly.

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I’m homeless?

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professorx September 24, 2010 02:39

same issue... it finds my neighbors but not me :(

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same issue... it finds my neighbors but not me :(

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Avennite September 24, 2010 14:01

It used to find me now it does not!

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It used to find me now it does not!

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caerwyn September 26, 2010 18:34

Add another one with the problem. Worked previously; suddenly stopped about two weeks ago.

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Add another one with the problem. Worked previously; suddenly stopped about two weeks ago.

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brettdriscoll September 27, 2010 12:34

Same problem here. Can find my home on zillow.com but not via mint.

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Same problem here. Can find my home on zillow.com but not via mint.

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Freefall_Doug September 27, 2010 18:53

I am also having the same problem.

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I am also having the same problem.

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sa557700 September 28, 2010 00:48

Having same issue as of today.

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Having same issue as of today.

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trotti September 28, 2010 17:25

Same issue...and in the list of accounts to associate with the property, my mortgage isn't showing up even though it's in my list of accounts. Very buggy introduction.

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Same issue...and in the list of accounts to associate with the property, my mortgage isn't showing up even though it's in my list of accounts. Very buggy introduction.

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Christ0pher September 28, 2010 17:29

The mortgage problem has always been there. I'm not sure why but it's been present for months. Oddly enough it looked as if Zestimate had found my property and provided it at zero dollars but then when I refreshed it was gone.

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The mortgage problem has always been there. I'm not sure why but it's been present for months. Oddly enough it looked as if Zestimate had found my property and provided it at zero dollars but then when I refreshed it was gone.

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nschapiro September 28, 2010 22:06

I also cannot find my home on here but it's fine on zillow. I will give you my address if you email me

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I also cannot find my home on here but it's fine on zillow. I will give you my address if you email me

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mcavity October 02, 2010 05:19

same here. zillow is a good option but you need to add some flexability eather manual add home value or allow the tax assed value..

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same here. zillow is a good option but you need to add some flexability eather manual add home value or allow the tax assed value..

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jstems October 06, 2010 13:08

Any updates on this? Mint still can't find my addres via Zillow...

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Any updates on this? Mint still can't find my addres via Zillow...

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Ashwin October 07, 2010 07:09

I also have the same problem. Let me know if you need my address.

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I also have the same problem. Let me know if you need my address.

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martin_nate October 09, 2010 00:13

16 days and still no solution??? How about going back to the old system without Zillow.

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- danieljdoughty October 09, 2010 00:17
  
  What's annoying to me Martin is that Mint is claiming this if fixed. Look at the response at the top of this page from Stephen Mann(16 days ago) and below it you will see this statement: "The company says this solves the problem".
  
  No, acknowledging a problem exists and saying you're working with your partner to fix it is NOT a solution. It's accepting that you have a bug, NOT a solution.
  
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16 days and still no solution??? How about going back to the old system without Zillow.

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danieljdoughty October 09, 2010 00:21

I realize that this is just a flaw in Mint's system and they offer services for free. So I get what I pay for.

BUT, I am quite annoyed that the company is claiming that this problem is fixed. Working with a partner to fix something, is not a fix. A fix is

a) remove property
b) re-add it but use zip code only(doesn't work, just an example)
c) your value will now by dynamically updated.

If this was your car, and it was broke, and your mechanic needed to talk to Ford to find out how to fix it, your car still wouldn't drive. So the issue is not fixed. The issue is acknowledged or under analysis or they're testing the solution, but it is not fixed.

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I realize that this is just a flaw in Mint's system and they offer services for free. So I get what I pay for. BUT, I am quite annoyed that the company is claiming that this problem is fixed. Working with a partner to fix something, is not a fix. A fix is a) remove property b) re-add it but use zip code only(doesn't work, just an example) c) your value will now by dynamically updated. If this was your car, and it was broke, and your mechanic needed to talk to Ford to find out how to fix it, your car still wouldn't drive. So the issue is not fixed. The issue is acknowledged or under analysis or they're testing the solution, but it is not fixed.

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catiaguy October 10, 2010 22:39

Same problem. It won't find my address. I put in my neighbors address for now since our houses are almost identical. But I'd like this to be fixed.

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Same problem. It won't find my address. I put in my neighbors address for now since our houses are almost identical. But I'd like this to be fixed.

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mcavity October 11, 2010 11:14

http://blog.getsatisfaction.com/2010/...

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http://blog.getsatisfaction.com/2010/10/04/fastest-way-to-lose-customers/

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Hren October 11, 2010 14:32

... I can't get NO
... SatisfactiOn!

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... I can't get NO ... SatisfactiOn!

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drivefast October 11, 2010 19:05

I noticed zillow had 2 listings for my address. (1 had a z-estimate ..but.. the other didn't have a z-estimate). So, I tried to put my neighbors address - and it DID accept it. Is anyone with the problem seeing anything similar?

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- HipDragon November 01, 2010 16:14
  
  Yes, i found 2 listings for my address. Once Zillow fixed the duplicate, Mint was able to find and update my address.
  
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- HipDragon November 01, 2010 16:14
  
  Yes, i found 2 listings for my address. Once Zillow fixed the duplicate, Mint was able to find and update my address.
  
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I noticed zillow had 2 listings for my address. (1 had a z-estimate ..but.. the other didn't have a z-estimate). So, I tried to put my neighbors address - and it DID accept it. Is anyone with the problem seeing anything similar?

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pacohaas October 11, 2010 19:08

Please just allow us to choose cyberhomes or zillow, that would solve the issue as long as my historical data could be retrieved from cyberhomes.

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Please just allow us to choose cyberhomes or zillow, that would solve the issue as long as my historical data could be retrieved from cyberhomes.

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sinderz October 11, 2010 19:10

Its odd that this USED to work. Only recently did this stop working for me and now I too cannot associate my home loan with Zillow. I don't understand why this does not work. I can lookup my home on Zillow and its found just fine. Mint, please FIX this. Something changed...what?

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Its odd that this USED to work. Only recently did this stop working for me and now I too cannot associate my home loan with Zillow. I don't understand why this does not work. I can lookup my home on Zillow and its found just fine. Mint, please FIX this. Something changed...what?

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simonelias October 13, 2010 01:33

same here not working now and used to work before, please send me an email so I can reply with my address. also, Just for testing, I was able to find my next door house with no problem.

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same here not working now and used to work before, please send me an email so I can reply with my address. also, Just for testing, I was able to find my next door house with no problem.

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pampearlman October 14, 2010 06:39

I'm having the same problem. I've never been able to add my addy once the transition to Zillow was complete.

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I'm having the same problem. I've never been able to add my addy once the transition to Zillow was complete.

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Bill_77 October 14, 2010 18:57

Don't know if others are seeing this too, but I've noticed that my house on Zillow is double listed (probably an agent mistake). So every time I look up my address on Zillow at the top of the map there's a dialog saying...

showing: XYZ
were you looking for: XYZ

I wonder if this is part of the problem with Mint's interface to Zillow? Any other users experiencing this?

I also reported this to Zillow, will update if that solves it. :)

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- pacohaas October 14, 2010 19:33
  
  Yes, I was going to say the same thing. I actually did report to zillow, and when they removed the 2nd listing, I was able to add to Mint again. Now I just wish I could get the historical data from zillow or at least manually enter it myself so my net worth before this month isn't screwed up.
  
  Seems like Mint's fix should be to display all listings when zillow has multiple and allow the Mint user to choose the correct one instead of saying it couldn't find any.
  
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- uplate October 14, 2010 19:35
  
  Bill_77: this is my situation exactly
  
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- uplate October 14, 2010 19:36
  
  Bill_77: this is my situation exactly. Asked zillow to remove but haven't heard from them
  
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- acedriven October 14, 2010 20:36
  
  Ditto - good sleuthing Bill!
  
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- professorx October 14, 2010 21:19
  
  I've contacted Zillow to remove the duplicate entry for my house. Hopefully that does the trick!
  
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Don't know if others are seeing this too, but I've noticed that my house on Zillow is double listed (probably an agent mistake). So every time I look up my address on Zillow at the top of the map there's a dialog saying... showing: XYZ were you looking for: XYZ I wonder if this is part of the problem with Mint's interface to Zillow? Any other users experiencing this? I also reported this to Zillow, will update if that solves it. :)

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bdpeet October 14, 2010 20:07

I found that to be the case for me as well; my home has 2 entries. I'm asking Zillow to remove the duplicate.

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I found that to be the case for me as well; my home has 2 entries. I'm asking Zillow to remove the duplicate.

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britannic October 14, 2010 20:47

Ditto for me.

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Ditto for me.

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Hren October 14, 2010 23:54

while we are here, how does one actually get this done by Zillow - nobody seems to be responding to this request.

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while we are here, how does one actually get this done by Zillow - nobody seems to be responding to this request.

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pacohaas October 14, 2010 23:58

contact through their support link. it takes a few days.
http://www.zillow.com/myzillow/EmailC...

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contact through their support link. it takes a few days. http://www.zillow.com/myzillow/EmailCustomerService.htm

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Ame4 October 16, 2010 17:53

We have rental property as well as our home. 1 out of 4 doesn't work in Mint. That one is on the Zillow website.

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We have rental property as well as our home. 1 out of 4 doesn't work in Mint. That one is on the Zillow website.

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smash47 October 17, 2010 06:15

Why aren't there home estimates from Zillow. Zillow.com has estimates for my homes.

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Zestimate activation.

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Why aren't there home estimates from Zillow. Zillow.com has estimates for my homes. This reply was created from a merged topic originally titled <a href="/mint/topics/zestimate_activation" target="_blank">Zestimate activation</a>.

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Esther October 17, 2010 06:19

I can pull up a 'Zestimate' on Zillow for my property, but when Mint tries to search for it, it can't find it. Why the discrepancy?

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I can pull up a 'Zestimate' on Zillow for my property, but when Mint tries to search for it, it can't find it. Why the discrepancy? This reply was created from a merged topic originally titled <a href="/mint/topics/zillow_com_info_vs_mint_com_info" target="_blank">zillow.com info vs. mint.com info</a>.

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bjzink October 17, 2010 06:38

I live in a condo building with 7 floors. Most of the apartments in my building have info available on Zillow, but mine doesn't appear in any search results. I'm curious why this is?

I know the Zestimate isn't 100% accurate, but it's better than guessing from nothing. How do I get my apartment info to show on Zillow?

Thanks for any info.

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My apartment doesn't show on Zillow. Why?.

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I live in a condo building with 7 floors. Most of the apartments in my building have info available on Zillow, but mine doesn't appear in any search results. I'm curious why this is? I know the Zestimate isn't 100% accurate, but it's better than guessing from nothing. How do I get my apartment info to show on Zillow? Thanks for any info. This reply was created from a merged topic originally titled <a href="/mint/topics/my_apartment_doesnt_show_on_zillow_why" target="_blank">My apartment doesn't show on Zillow. Why?</a>.

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yang_rick October 17, 2010 06:41

zillow is not finding my property

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Property not found.

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zillow is not finding my property This reply was created from a merged topic originally titled <a href="/mint/topics/property_not_found" target="_blank">Property not found</a>.

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Donovan5VII October 17, 2010 06:43

Zillow doesn't have a zestiamte for my home, how can I fix that?

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Zillow doesn't work for me.

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Zillow doesn't have a zestiamte for my home, how can I fix that? This reply was created from a merged topic originally titled <a href="/mint/topics/zillow_doesnt_work_for_me" target="_blank">Zillow doesn't work for me</a>.

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lockjp87 October 17, 2010 06:47

My net worth trends are completely ruined by this zillow estimate.

I tried it and it valued my house at N/A because none available.

I reversed it back, to my manually entered value and my net worth over time is still shot.

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Net Worth trend ruined by Zillow.

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My net worth trends are completely ruined by this zillow estimate. I tried it and it valued my house at N/A because none available. I reversed it back, to my manually entered value and my net worth over time is still shot. This reply was created from a merged topic originally titled <a href="/mint/topics/net_worth_trend_ruined_by_zillow" target="_blank">Net Worth trend ruined by Zillow</a>.

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vortical October 17, 2010 08:01

I think there's something wrong with the zillow integration. My house shows up on zillow.com just fine, but when I try to add it to my mint account, it says it can't be found.

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zillow problems?.

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I think there's something wrong with the zillow integration. My house shows up on zillow.com just fine, but when I try to add it to my mint account, it says it can't be found. This reply was created from a merged topic originally titled <a href="/mint/topics/zillow_problems" target="_blank">zillow problems?</a>.

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albtrssp October 17, 2010 08:11

I can't add my house to Mint. Zillow doesn't recognize the address (1 Gelding Ct, 94526) through Mint, but they do if I go directly to Zillow.com.

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Can't add house to Mint..

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I can't add my house to Mint. Zillow doesn't recognize the address (1 Gelding Ct, 94526) through Mint, but they do if I go directly to Zillow.com. This reply was created from a merged topic originally titled <a href="/mint/topics/cant_add_house_to_mint" target="_blank">Can't add house to Mint.</a>.

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PRgeek82 October 17, 2010 08:13

When Mint.com switched to Zillow for tracking home prices, I was unable to add my address, even though using the same address yields the correct result on the Zillow.com site. I deleted my home and tried again with no luck, so I added it manually. Not only did I lose the historical data, but I cannot tie the home with the mortgage loan, because the loan is not displayed as one of the choices, even though it is in my loan accounts.

This reply was created from a merged topic originally titled
Problems with Zillow.

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When Mint.com switched to Zillow for tracking home prices, I was unable to add my address, even though using the same address yields the correct result on the Zillow.com site. I deleted my home and tried again with no luck, so I added it manually. Not only did I lose the historical data, but I cannot tie the home with the mortgage loan, because the loan is not displayed as one of the choices, even though it is in my loan accounts. This reply was created from a merged topic originally titled <a href="/mint/topics/problems_with_zillow" target="_blank">Problems with Zillow</a>.

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steph minns October 17, 2010 08:18

My home shows up on Zillow's website with a Zestimate, and it showed up for a month or so, but for the past few weeks it is unable to find the amount. Why??

I really appreciated this service, so I could keep up to date automatically on the value of my home, and now I'm required to manually update it.

This reply was created from a merged topic originally titled
My home has a Zestimate, why can't Mint find it?.

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My home shows up on Zillow's website with a Zestimate, and it showed up for a month or so, but for the past few weeks it is unable to find the amount. Why?? I really appreciated this service, so I could keep up to date automatically on the value of my home, and now I'm required to manually update it. This reply was created from a merged topic originally titled <a href="/mint/topics/my_home_has_a_zestimate_why_cant_mint_find_it" target="_blank">My home has a Zestimate, why can't Mint find it?</a>.

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Krsippel October 17, 2010 08:57

adding an address under realestate the system says no matches--I'm pretty sure the address is valid since I live there and can find it on Zillow directly. :-) Please advise--other than that great product! Keep up the good work!

thanks

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search of real estate address fails.

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adding an address under realestate the system says no matches--I'm pretty sure the address is valid since I live there and can find it on Zillow directly. :-) Please advise--other than that great product! Keep up the good work! thanks This reply was created from a merged topic originally titled <a href="/mint/topics/search_of_real_estate_address_fails" target="_blank">search of real estate address fails</a>.

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IronTemple October 18, 2010 00:17

Also, this sentence (containing a wrong word) comes up with the error message: "We've having trouble retrieving the information."

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Also, this sentence (containing a wrong word) comes up with the error message: "We've having trouble retrieving the information."

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PSUDave October 21, 2010 01:04

Same problem. Our primary residence shows a Zillow estimate but our investment property does not.

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Same problem. Our primary residence shows a Zillow estimate but our investment property does not.

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caerwyn October 21, 2010 02:54

My real estate vanished from my list of accounts when I went to check on it after getting an email about not being update its value. I can add it again (but not look it up automatically, even though I can find the property myself on zillow), but now my mortgage isn't available as an option for linking the new real estate account to.

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The vanishing real estate.

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My real estate vanished from my list of accounts when I went to check on it after getting an email about not being update its value. I can add it again (but not look it up automatically, even though I can find the property myself on zillow), but now my mortgage isn't available as an option for linking the new real estate account to. This reply was created from a merged topic originally titled <a href="/mint/topics/the_vanishing_real_estate" target="_blank">The vanishing real estate</a>.

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chrisrwood October 21, 2010 18:03

I have this problem too. Nothing comes up on Mint, but info is available on Zillow. After trying a few different searches it looks like no houses on my road can be found. Some others in my neighborhood do seem to work... The bigger problem still is that I cant edit the DATE of my transaction though since it messes up my net worth trends, manual entry of the value isnt too bad.

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I have this problem too. Nothing comes up on Mint, but info is available on Zillow. After trying a few different searches it looks like no houses on my road can be found. Some others in my neighborhood do seem to work... The bigger problem still is that I cant edit the DATE of my transaction though since it messes up my net worth trends, manual entry of the value isnt too bad.

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rogressem October 22, 2010 11:37

This finally worked for me. In the street address field, enter your entire address, city state spelled out fully (i.e., enter 123 Main Street, Anytown, Virginia 23456), and also enter your zip in the zipcode field.

This made zillow recognize my address.

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- Julia Young October 22, 2010 13:12
  
  I tried that and it still didn't find my address.
  
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- danieljdoughty October 22, 2010 22:38
  
  same here. didn't work. I asked Zillow to fix my duplicate listing late last week and no update thus far.
  
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- paul99se November 10, 2010 15:51
  
  This worked for me. Thanks!
  
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This finally worked for me. In the street address field, enter your entire address, city state spelled out fully (i.e., enter 123 Main Street, Anytown, Virginia 23456), and also enter your zip in the zipcode field. This made zillow recognize my address.

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cos777 October 22, 2010 14:24

Same here.....No luck.

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- mara.martinez October 22, 2010 14:26
  
  no luck here either...
  
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Same here.....No luck.

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sa557700 October 25, 2010 14:42

I've been tracking this issue for a few weeks now and don't see any responses from Mint. Are you guys still working on this? Zillow still can't find my address which I tried entering in various formats.

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I've been tracking this issue for a few weeks now and don't see any responses from Mint. Are you guys still working on this? Zillow still can't find my address which I tried entering in various formats.

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mcavity October 27, 2010 09:16

got to love the customer service.. "there is no problem.. and we will just ignore it till the users go away"

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got to love the customer service.. "there is no problem.. and we will just ignore it till the users go away"

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rogeralum October 27, 2010 15:18

Wow...to the point I question if Mint is going to work for me long term.

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Wow...to the point I question if Mint is going to work for me long term.

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Hren October 27, 2010 16:10

I am thinking about quitting this website.

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I am thinking about quitting this website.

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bdpeet October 27, 2010 17:05

They've already acknowledged they're looking into the problem. Consider that they're working together with a 3rd party on an unforeseen issue with functionality that likely took them several months to develop. Theres a good chance that when they tested this they didn't encounter what we're encountering since it looks like it's being caused by bad data from Zillow, and it may not be that simple to resolve. If they said they're working on it, they'll fix it.

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- vortical October 27, 2010 18:10
  
  My thoughts exactly... they know there's an issue and they have committed to resolving it. Give them time, people! Fixing software problems isn't usually as easy as just flipping a few bits.
  
  Thank you, mint.com team, for looking into this annoying issue for us!
  
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  see the change log
- danieljdoughty November 10, 2010 16:00
  
  I think some of us are frustrated because mint.com has placed this complaint into the "resolved" category. Yes, they've acknowledged it, but it has not been resolved. Some users have found a way to work around it, but those workarounds do not appear to work for everyone.
  
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- bdpeet November 10, 2010 16:23
  
  Just because they marked their response as solving the problem doesn't mean anything on the Mint tech support end, it appears to be GetSatisfaction functionality.Note that all of us can say that our responses solve the problem; that doesn't mean it makes it true or does anything to hide the issue. My guess is they probably do that to get it out of a list of problems that haven't been acknowledged, not get it out of a list of problems they're working on to sweep it under the rug.
  
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- bdpeet November 10, 2010 16:23
  
  Just because they marked their response as solving the problem doesn't mean anything on the Mint tech support end, it appears to be GetSatisfaction functionality.Note that all of us can say that our responses solve the problem; that doesn't mean it makes it true or does anything to hide the issue. My guess is they probably do that to get it out of a list of problems that haven't been acknowledged, not get it out of a list of problems they're working on to sweep it under the rug.
  
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- danieljdoughty November 10, 2010 16:52
  
  To be clear, the impact of them marking this issue as resolved is that people who experience this problem can not find this open issue when they search for it in satisfaction.mint.com. They must go back out to google and search for it, then find this "resolved" ticket and then add on to it. Even more ridiculously, one of their customer care guys has to go comb open tickets and then merge them into this ticket.
  
  If they had left the ticket in a non-resolved state, customers would more easily find that it was being worked. They would not generate duplicate tickets. Mint's time and money wouldn't be wasted merging tickets together.
  
  Now to bring in the human element of this. People don't like being told that things are fixed when they're broken. I work with software and I understand some of your arguments, but none of them talk about how frustrating it is to be told that something is healthy when it's broken.
  
  Finally, by mint marking this issue as resolved, they now have limited their ability to tell broken customers that they have truly fixed the problem whenever they get around to it. That notification has already been sent out. Perhaps they can manually send notifications to each one of us.
  
  They have tons of other tickets, like their Bank of America ticket that have remained unresolved for months.
  
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- bdpeet November 10, 2010 18:54
  
  I'm not sure why you say that. If i search for "Can't find my address" this is the first topic that shows up, If I search for "Zillow" it's in the top 5; and it also indicates to me that there's a solution in progress.
  
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- bdpeet November 10, 2010 18:55
  
  I'm not sure why you say that. If i search for "Can't find my address" this is the first topic that shows up, If I search for "Zillow" it's in the top 5; and it also indicates to me that there's a solution in progress.
  
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They've already acknowledged they're looking into the problem. Consider that they're working together with a 3rd party on an unforeseen issue with functionality that likely took them several months to develop. Theres a good chance that when they tested this they didn't encounter what we're encountering since it looks like it's being caused by bad data from Zillow, and it may not be that simple to resolve. If they said they're working on it, they'll fix it.

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mara.martinez November 10, 2010 16:07

I agree with the last comment. I've tried everything suggested so far, and NOTHING WORKED. The issue has NOT been resolved.

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I agree with the last comment. I've tried everything suggested so far, and NOTHING WORKED. The issue has NOT been resolved.

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Christ0pher November 10, 2010 18:10

Essentially it's a system of metrics and focus won't be provided to those issues listed as resolved. I'd be surprised if there was much visibility to it.

The key is to start a new problem and get responses against it quickly. We've done it twice on problems and they get resolved very quickly.

http://satisfaction.mint.com/mint/top...

I've started a new problem for it with the above link.

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Essentially it's a system of metrics and focus won't be provided to those issues listed as resolved. I'd be surprised if there was much visibility to it. The key is to start a new problem and get responses against it quickly. We've done it twice on problems and they get resolved very quickly. http://satisfaction.mint.com/mint/topics/zillow_giving_me_zero?from_gsfn=true I've started a new problem for it with the above link.

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Ashwin December 02, 2010 18:31

I've been very annoyed by this issue, having not been able to see my home's value for several months, but finally got the Zillow app in Mint to find my home today. Don't know if this will work for everyone, or if it's already been suggested above, but for Street Address, I typed in the entire address:

, ,

and only left the zip code to the zip code text field. It found my property without any problems.

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- Whoopus December 31, 2010 21:56
  
  Yeah! This worked for me as well! When I go to Zillow and type just my street address but not the city or state, Zillow can't find the address. Exactly the same result as Mint. If I add ",[city],[state]" after the address, Zillow then finds two records for my house (duplicates). If I do Ashwin's solution, Mint finds the two records too!!! I just type in [Street],[City],[State] in the address field and the zip in the zip field. Mint then finds the 2 duplicate records and I select the one that is right. Thanks Ashwin!!!
  
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- aniruddhags August 12, 2011 15:37
  
  It worked for me too. Thanks.
  
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I've been very annoyed by this issue, having not been able to see my home's value for several months, but finally got the Zillow app in Mint to find my home today. Don't know if this will work for everyone, or if it's already been suggested above, but for Street Address, I typed in the entire address: <street address>, <city>, <state> and only left the zip code to the zip code text field. It found my property without any problems.

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cos777 December 02, 2010 22:00

Works for me now too! It didnt before! Yaaaaaaay!
However, it's not updating the value.......:(

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Works for me now too! It didnt before! Yaaaaaaay! However, it's not updating the value.......:(

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pacohaas December 02, 2010 22:58

net worth before November is still messed up for me.

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net worth before November is still messed up for me.

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pacohaas December 09, 2010 18:58

Mint folks, can you please fix the historical net worth issue that the switch to zillow has caused?

At the very least could you just allow us to enter our home values for each month in the past? That way I could look it up on zillow or get the info from your "net worth" e-mails from past months.

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Mint folks, can you please fix the historical net worth issue that the switch to zillow has caused? At the very least could you just allow us to enter our home values for each month in the past? That way I could look it up on zillow or get the info from your "net worth" e-mails from past months.

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JGriff January 18, 2011 05:21

After Mint switched to Zillow, everything related to Real Estate broke. My primary address/residence no longer updates (probably because Zillow doesn't find it), and a rental property that was once in my Mint account was deleted. I am unable to add it... because Zillow can't find it either.

Seems to me like Mint needs to scrap their relationship with Zillow, and go back to whatever they were using before. Zillow is horrible!! They must be paying Mint a lot of money to be a primary partner!

I'll say this much... this has made me lose faith in Mint. How frustrating! I used to think that Mint was awesome, but now I wonder if I should just delete my account. Does anyone know of another, similar service (that is not plagued with problems etc.)? Thanks.

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- mcavity January 18, 2011 05:30
  
  they should at least make it an option.
  
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After Mint switched to Zillow, everything related to Real Estate broke. My primary address/residence no longer updates (probably because Zillow doesn't find it), and a rental property that was once in my Mint account was deleted. I am unable to add it... because Zillow can't find it either. Seems to me like Mint needs to scrap their relationship with Zillow, and go back to whatever they were using before. Zillow is horrible!! They must be paying Mint a lot of money to be a primary partner! I'll say this much... this has made me lose faith in Mint. How frustrating! I used to think that Mint was awesome, but now I wonder if I should just delete my account. Does anyone know of another, similar service (that is not plagued with problems etc.)? Thanks.

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mfowler12 February 08, 2011 22:39

I, too, had this problem. When looking at the Zillow search result, I noticed that it had my address, city and state all combined. I tried that on the Mint side and it found my address quickly.

See if that works for you.

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- lectoid September 12, 2011 18:44
  
  This worked for me as well.
  
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- Turespana May 19, 2012 05:03
  
  this worked for me as well
  
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I, too, had this problem. When looking at the Zillow search result, I noticed that it had my address, city and state all combined. I tried that on the Mint side and it found my address quickly. See if that works for you.

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jrochman March 08, 2011 02:26

I am having the same problem.

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I am having the same problem.

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sumovic July 25, 2011 14:42

I am having the same problem. Mint not finding my address, but it works fine on Yodlee.

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I am having the same problem. Mint not finding my address, but it works fine on Yodlee.

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aniruddhags August 12, 2011 15:35

I am also have the same problem

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I am also have the same problem

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mcmahst April 10, 2012 14:54

I had the same problem with one of my rentals. No matter what I did; contacting Mint or zillow, didn't fix it. So, what I did was I put the name of the city after the address. Has worked ever since. I don't know why, but I only care that it works. Try it.

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I had the same problem with one of my rentals. No matter what I did; contacting Mint or zillow, didn't fix it. So, what I did was I put the name of the city after the address. Has worked ever since. I don't know why, but I only care that it works. Try it.

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Anjou May 02, 2012 11:42

The Zillow value of your home is ABSOLUTELY WORTHLESS. NO intelligent person uses the Zillow value for any purpose, especially not real estate agents. Get a Comparative Market Analysis (CMA) and manually input the value into Mint.

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The Zillow value of your home is ABSOLUTELY WORTHLESS. NO intelligent person uses the Zillow value for any purpose, especially not real estate agents. Get a Comparative Market Analysis (CMA) and manually input the value into Mint.

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Turespana May 19, 2012 05:02

The user mcmahst found a solution that worked for me too. Add your city after the address in the address field. Mint found my property the first time after having this same issue for years. Thanks!

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The user mcmahst found a solution that worked for me too. Add your city after the address in the address field. Mint found my property the first time after having this same issue for years. Thanks!

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